Returns & Refunds policy

We believe every garment tells a story. If yours doesn’t feel quite right, we’re here to rewrite the ending.

Exchange Policy

• Eligibility: Items can be exchanged within 72 hours of delivery for a different size or style, subject to availability.

• Condition: Garments must be unworn, unwashed, and in original packaging and tags & plastic seal intact.

• Process: Submit an exchange request via our website’s Exchange Portal. Once approved, we’ll arrange a reverse pickup or guide you through the return.

• One-time exchange only per order. We do not offer multiple exchanges on the same item.

• Pickup will be attempted twice. If unsuccessful, you will need to return the shipment to our address.

• Reverse pickup is dependent on the availability of the service in your area.

• Returns or exchanges are not available for international shipments

Refund Policy

We don’t do refunds unless we messed up.

• Refunds are issued only for defective or incorrect items.

• If your item arrives damaged or not as ordered, please notify us within 48 hours of delivery with clear photos.

• Approved refunds will be processed to your original payment method within 7–10 business days.

Conditions for return, exchange and refund

In order for the goods to be eligible for a return, please make sure that:

• Sale items, customized pieces, and gift cards are final sale.

• Items showing signs of wear, damage, or alterations will not be eligible for exchange or refund.

• The goods are in the original packaging

• The goods were purchased in the last 30 days

• If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

• If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Shipping Notes

• Shipping fees are non-refundable.

• In case of exchange, reverse pickup is free for prepaid orders.

• A 100 INR logistics charge will be deducted as part of the refund process.

**We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Our Promise

Every TWO WORDS piece is crafted with intention. If your experience feels off-script, we’ll do our best to make it right—with empathy, clarity, and care.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail indopacifika.exec@outlook.com